Cancellation and Refund Policy

As a general rule you shall not be entitled to cancel your order once you have received confirmation of the same. If you cancel your order after it has been confirmed, JainJeevan shall have a right to charge you cancellation fee of minimum 5% upto the order value. JainJeevan shall also have right to charge you cancellation fee for the orders cancelled by JainJeevan for the reasons specified under clause 1(iii) of this cancellation and Compensation/refund policy. In case of cancellations for the reasons attributable to JainJeevan or its restaurant and delivery partners, JainJeevan shall not charge you any cancellation fee.
However, in the unlikely event of an item on your order being unavailable, FoodVendor/Restaurant will contact you on the phone number provided at the time of placing the order and inform you of such unavailability. In such an event you will be entitled to cancel the entire order and shall be entitled to a Compensation/refund in accordance with our Compensation/refund policy.

You shall be entitled to compensation/refund only if the payment is successful and credited to JainJeevan for your order at the time of placing your order on the Platform and only in the event of any of the following circumstances:

your order packaging has been tampered or damaged at the time of delivery;
us cancelling your order due to (A) your delivery location following outside our designated delivery zones; (B) failure to contact you by phone or email at the time of confirming the order booking; or
you cancelling the order at the time of confirmation due to unavailability of the items you ordered for at the time of booking.

Our decision on compensation/refund shall be at our sole discretion and shall be final and binding.

All compensation/refund amounts shall be credited to your account within maximum 10-15 business days in accordance with the terms that may be stipulated by the bank which has issued the credit / debit card.

Process	Payment Method	Compensation/refund Source	TAT
Order Edit/Cancellation/Compensation/refund/Payment Failure	Net Banking	Source	10-15 Business Days
	Debit/Credit Cards	Source	10-15 Business Days
	UPI	Source	10-15 Business Days
	Paytm	Source	10-15 Business Days

In case of payment at the time of delivery, you will not be required to pay for:
1. orders where the packaging has been tampered or damaged by us;
2. wrong order being delivered; or